Privacy Policy

We collect information to provide better services to all our users: Personal Identification Information: • Name, email address, phone number, date of birth • Profile information including photos, education, profession • Government IDs for verification (NID, Passport, Driving License) • Family background, preferences, and matrimonial expectations Usage Data: • Profile views, search history, and interaction patterns • Membership and payment transaction history • Communication preferences and message history • Device information and IP addresses for security Sensitive Information: • Religious and cultural preferences (for matching purposes) • Document verification data (stored securely and encrypted) • Family information and background details

Your information helps us create meaningful connections: Service Provision: • Create and manage your matrimony profile • Facilitate matches based on your preferences • Enable communication between interested members • Process payments and manage memberships Profile Enhancement: • Verify identity through document verification system • Improve match suggestions using AI and preference analysis • Display your profile to potential matches according to settings Communication: • Send important service updates and notifications • Provide customer support and respond to inquiries • Send security alerts and account notifications • Optional marketing communications (you can opt-out) Platform Improvement: • Analyze usage patterns to improve our services • Develop new features and enhance user experience • Ensure platform security and prevent fraud

We respect your privacy and share information carefully: With Other Members: • Basic profile information to potential matches • Contact details only when both parties agree • Profile visibility based on your privacy settings With Service Providers: • Payment processors for transaction handling • Cloud storage providers for data security • Communication services for notifications Legal Requirements: • When required by law or legal process • To protect our rights, privacy, safety, or property • In connection with the sale or transfer of business assets Never Shared Without Consent: • Your government ID documents • Private contact information initially • Sensitive personal preferences without permission

We implement robust security measures: Encryption & Storage: • All sensitive data encrypted using AES-256 encryption • Secure SSL/TLS connections for all data transfers • Regular security audits and vulnerability assessments • Data stored in secure, access-controlled environments Access Controls: • Role-based access for team members • Multi-factor authentication for admin accounts • Regular security training for all staff • Limited access to production data Breach Response: • Immediate investigation of any security incidents • Prompt notification to affected users if required • Cooperation with regulatory authorities • Continuous monitoring for suspicious activities

We use cookies to enhance your experience: Essential Cookies: • Session management and user authentication • Security and fraud prevention features • Load balancing and site performance Functional Cookies: • Remember your preferences and settings • Personalize your experience and matches • Save your search filters and preferences Analytical Cookies: • Understand how users interact with our platform • Improve our services and user interface • Measure the effectiveness of features Your Control: • Manage cookie preferences through browser settings • Opt-out of non-essential tracking • Clear cookies at any time through your account

We retain your data only as long as necessary: Active Accounts: • Profile data retained while account is active • Communication history stored for 3 years • Payment records kept for 7 years for legal compliance Inactive Accounts: • Profiles deactivated after 2 years of inactivity • Notification before account deactivation • Option to download data before deletion Account Deletion: • Immediate removal from active databases • Backup data deleted within 90 days • Legal and payment records retained as required • Right to be forgotten under applicable laws Data Export: • Download your complete data in readable format • Request data portability to other services • Receive explanation of data processing

You have control over your personal data: Access & Correction: • View and update your personal information • Correct inaccurate or incomplete data • Access your data processing history Control & Preferences: • Adjust profile visibility and privacy settings • Control who can view your contact information • Manage communication preferences Data Management: • Request deletion of your personal data • Export your data in standard formats • Object to certain data processing activities Withdraw Consent: • Revoke consent for data processing • Opt-out of marketing communications • Disable specific tracking technologies

We work with trusted third-party providers: Payment Processors: • SSLCommerz, Stripe for payment handling • Secure transaction processing • PCI-DSS compliant payment systems Cloud Services: • Secure data storage and backup solutions • Content delivery networks for performance • Email and notification services Analytics Providers: • Usage analytics and performance monitoring • Crash reporting and error tracking • Service improvement tools Integration Partners: • Document verification services • Background check providers (with consent) • Communication platform integrations

Control how we communicate with you: Essential Communications: • Account verification and security alerts • Membership and payment notifications • Important service updates and changes Match Notifications: • New profile matches and suggestions • Profile view notifications • Interest received from other members Promotional Communications: • Special offers and membership discounts • Platform updates and new features • Success stories and community news Your Control: • Adjust notification preferences in account settings • Opt-out of promotional emails anytime • Choose between email, push, or in-app notifications • Set quiet hours for notifications

Our platform is designed for adults: Age Requirements: • Service available only to users 18 years and older • Strict age verification during registration • Immediate termination of underage accounts Guardian Profiles: • Parents or guardians can create profiles for dependents • Guardian maintains control over dependent's profile • Special privacy protections for guardian-managed profiles Protection Measures: • No collection of data from children under 18 • Special protocols for guardian-created profiles • Enhanced privacy for family information

Your data may be transferred globally: Cross-Border Operations: • Data may be processed in multiple countries • International matchmaking requires data sharing • Compliance with international privacy laws Protection Standards: • Standard contractual clauses for data protection • Adequacy decisions where applicable • Same level of protection regardless of location Your Rights: • Information about where your data is processed • Rights protected under local regulations • Options to limit international transfers

We may update this policy periodically: Notification of Changes: • Advance notice of significant changes • Clear communication about updates • Opportunity to review changes before they take effect Continuing Use: • Continued use after changes indicates acceptance • Option to delete account if you disagree with changes • Historical policy versions available upon request Contact for Questions: • Privacy team available for questions • Clear process for privacy concerns • Regular review and updates to maintain compliance