Terms & Conditions

By creating an account on our matrimony platform, you agree to the following: • You are at least 18 years of age and legally eligible for marriage • All provided information is accurate, truthful, and complete • You maintain the security and confidentiality of your account credentials • You accept responsibility for all activities under your account • You use the platform solely for genuine matrimonial purposes • Immediate termination for fake or misleading profiles

Your profile must adhere to our community standards: • Use recent, clear, and appropriate profile pictures • Provide accurate personal, educational, and professional details • Complete profile verification through our document system • Maintain respectful and culturally sensitive content • No commercial advertising, solicitation, or promotional content • Guardian profiles must be created for legitimate dependent relationships • Profiles may be verified through our document upload system (NID, Passport, etc.)

Our profile viewing system operates as follows: • Profile views consume from your membership allocation • Unauthorized automated viewing is strictly prohibited • Respect other members' privacy and viewing preferences • Profile view history is maintained for security purposes • Points system governs profile access and visibility • Remaining profile views are tracked per membership period

When interacting with other members: • Maintain respectful and appropriate communication at all times • No harassment, bullying, or offensive language tolerated • Protect personal contact information during initial communications • Report suspicious behavior or messages immediately • All communications are subject to our community guidelines • Premium messaging features may require additional coins or membership

Membership terms and conditions: • Subscription fees are non-refundable except as required by law • Automatic renewal unless canceled before the renewal date • Access to premium features based on your selected plan • Fair usage policy applies to profile views and contact access • Membership status affects profile visibility and search ranking • We reserve the right to modify pricing with 30 days notice

Our virtual currency system: • Coins can be purchased or earned through referrals • Coin balance is non-transferable and non-refundable • Coin transactions are final and cannot be reversed • Coin values and redemption rates may change with notice • Coins expire according to our expiration policy • Suspicious coin transactions may be investigated and reversed

Referral program terms: • Unique referral codes are generated for each user • Referral bonuses are awarded upon successful membership purchase • Referral earnings may be in coins or cash equivalent • Fraudulent referrals result in immediate termination • Referral commission rates are set in system settings • Bonus distribution occurs after referred user's payment confirmation

Payment and financial terms: • All payments are processed through secure payment gateways • We support multiple currencies with real-time exchange rates • Payment status determines access to premium features • Failed payments may result in service suspension • Receipts are generated for all successful transactions • Chargebacks may result in immediate account termination

Coin withdrawal conditions: • Minimum withdrawal amount applies as per system settings • Withdrawal requests are processed within 7-10 business days • Service charges may apply to withdrawal transactions • Approved withdrawals are processed through selected payment methods • Withdrawal status can be tracked in your account • Suspicious withdrawal patterns may be investigated

Your data security is our priority: • Personal information is stored with industry-standard encryption • We never share your contact details without explicit consent • You can download your data or request deletion at any time • Regular security audits protect against vulnerabilities • Document verification data is handled with utmost confidentiality • Profile information is shared only according to your privacy settings

Intellectual property rights: • You retain ownership of your personal content and photos • Grant us license to display your profile for matrimonial purposes • Platform design, code, and features are proprietary • No unauthorized copying, distribution, or reverse engineering • User content must not infringe third-party intellectual property • Trademarks and logos are protected under applicable laws

Account termination conditions: • We may suspend accounts violating our terms without notice • Inappropriate content is removed immediately upon detection • Serious violations result in permanent account termination • We cooperate with legal authorities when required • Deleted accounts may have data retained for legal compliance • You may delete your account through account settings